Terms of Service

Draft pending counsel review. Highlighted items are open decisions, not final terms.

1.Who we are and how you accept

These Terms are between you and [PLACEHOLDER-FOR-COUNSEL: legal entity name and state of organization; owner decision 6] ("PlugMySite", "we", "us"), [PLACEHOLDER-FOR-COUNSEL: street address]. They apply to the websites, dashboards, apps and services we provide (the "Services").

You use the Services for business purposes, you are at least 18, and you are authorized to bind the business you sign up for.

You accept these Terms by ticking the agreement box at checkout, sign-up or quote acceptance, by placing an order, or by using the Services. We record your acceptance with the version, the date and time, your IP address, your browser and the wording you saw. You agree to sign and receive documents electronically, and you can ask for a paper copy before you sign.

2.What the service is

PlugMySite helps small businesses get online and run their business: websites and templates, dashboards and business apps, booking and payments features, hosting and domains, and optional AI-assisted tools. What a purchase includes is what the cart, quote or order page showed when you paid.

AI-assisted features produce suggestions that can be wrong, incomplete or out of date. They are not legal, medical, financial or other professional advice. Review them before you rely on them, and do not enter card numbers, government ID numbers or health information into them. Some features are not available for every kind of business.

3.Accounts and acceptable use

Keep your sign-in details, PINs and staff access confidential, and tell us promptly if you suspect misuse. You are responsible for activity under your account.

Do not use the Services for anything unlawful, fraudulent, infringing or deceptive, for businesses our payments partners prohibit, or to probe or attack systems you do not own. You are the sender of any texts or emails you send through the Services: you must have the consent the law requires, identify your business and honor opt-outs. We may suspend access for breach, legal risk or non-payment.

You keep ownership of the content you provide. You let us host, copy, process and display it, including by sending it to our service providers, only to provide the Services to you. If you post to a community board, you let us display and moderate your post. Custom work we build for you: [PLACEHOLDER-FOR-COUNSEL: ownership of custom work: assignment or license, and source code; owner decision 3].

4.Payments and fees

Plans and prices are shown on our pricing page and at checkout: a Free plan ($0) when payments run through the payments partner we suggest, a Dashboard plan ($5.99 per month), an All-Access plan ($49 per month, with 1 custom feature request per month and maintenance), and Enterprise by agreement. Prices exclude taxes unless stated.

The total shown at checkout before you pay is the all-in price you pay, including card-processing costs. We do not add a separate processing charge afterward.

Your card is authorized for the amount shown. We capture it when we accept your order, normally within 5 days. If we do not accept it, the authorization is released and you pay nothing.

Card payments for your own sales are processed by our payments partner under its own merchant agreement with you. That contract is between you and the partner, not PlugMySite. PlugMySite is not a bank, money transmitter or payment processor and does not hold your funds. We may earn a share of the processing fees the partner collects from your sales. The rates and fees that apply to your sales are shown in your dashboard. You may connect a different processor or your own keys instead; we store keys encrypted and use them only to run the features you turn on. If you add a card surcharge for your own customers, you alone are responsible for following the laws and card-network rules that apply to it. [PLACEHOLDER-FOR-COUNSEL: merchant-of-record model, refunds and disputes for payments we create on your behalf; owner decision 4]

A domain is free for the first year with a paid order that includes Payments; otherwise it is priced separately and shown before you pay. You keep ownership of your domain.

5.Services, timelines and results

We perform the Services with reasonable skill and care, on a reasonable-efforts basis. Any timeline we give is an estimate, not a promise, and depends on you providing content, access and approvals on time.

We do not guarantee any particular result, such as sales, traffic, search ranking, uptime, or approval by a third-party provider.

For 14 days after delivery we fix, free of charge, defects in our work that cause a delivered feature not to work as described. After that, fixes are billed per incident or included while a maintenance plan is active. Included design revision rounds: [PLACEHOLDER-FOR-COUNSEL: number of included design revision rounds].

6.Third-party services

Some features use third-party providers (payment, AI, email and text messaging, domain and hosting providers). Their own terms apply to their services, and they may change or stop them. Open-source components keep their own licenses. You, not PlugMySite, set and are responsible for the terms you present to your own customers.

7.Your data and privacy

Our Privacy Policy at /privacy explains what we collect and why. You own your data. For records you store about your own customers or staff we act as your service provider and process them on your instructions; draft data processing terms are at /legal/dpa and our service providers are listed at /legal/subprocessors.

Do not store card numbers, full government ID numbers or protected health information in the Services. We do not currently sign Business Associate Agreements. If we confirm a breach affecting your data, we tell you without undue delay.

After a plan ends or you close your account you can export your data for 30 days, then we delete it, except records we must keep. The in-app Delete button erases data immediately and cannot be undone.

8.Cancellation, renewals and refunds

Monthly plans renew every month at the price shown at checkout until you cancel. Cancel any time from your plan page or by emailing us; cancellation takes effect at the end of the current paid period, you keep access until then, and partial periods are not refunded. Other purchases do not renew unless the checkout page says so. We email you at least 30 days before a price change takes effect, and you can cancel before it applies. [PLACEHOLDER-FOR-COUNSEL: confirm renewal and price-change notice wording; owner decision 1]

Delivered work is not refundable except as these Terms or the law require (see the 14-day fix above). If we do not accept an order, nothing is charged. Any refund we agree to is decided case by case and issued manually through our payment provider. [PLACEHOLDER-FOR-COUNSEL: deposit and refund policy for work started but not delivered; no written policy exists yet]

9.Disclaimers and limit of liability

The Services are provided "as is" and "as available". We do not promise uninterrupted or error-free operation.

[PLACEHOLDER-FOR-COUNSEL: limitation of liability and cap. Engineering proposal: greater of fees paid in the prior 12 months and $100, no indirect or consequential damages, no limit for fraud, gross negligence, willful misconduct or what the law forbids limiting]

[PLACEHOLDER-FOR-COUNSEL: indemnity: scope and mutuality]

10.Disputes and governing law

If you think a charge is wrong, email [PLACEHOLDER-FOR-COUNSEL: billing@ role mailbox on the company domain] first and we will reply within 5 business days. Nothing in these Terms limits any right you have under your card agreement or the law to dispute a charge. For other disputes, email [PLACEHOLDER-FOR-COUNSEL: legal@ role mailbox on the company domain]; after 30 days either side may pursue its legal remedies.

Arbitration, class-action waiver and jury waiver: [PLACEHOLDER-FOR-COUNSEL: arbitration yes or no, and carve-outs; owner decision 10. Until counsel supplies this, no arbitration agreement or class or jury waiver is in force].

Governing law and venue: [PLACEHOLDER-FOR-COUNSEL: governing-law state and venue; owner decision 6], subject to consumer laws that cannot be waived.

11.Changes to these Terms

We may update these Terms. For material changes we email the address on your account and post a dashboard notice at least 30 days before they take effect, and you may cancel before then without penalty. Orders placed before a new version takes effect stay governed by the version you accepted; earlier versions are at /terms/archive. If a provision is unenforceable, the rest stays in force. These Terms and your order form are the whole agreement, and the order form controls if they conflict.

12.Contact

Legal notices: [PLACEHOLDER-FOR-COUNSEL: legal@ role mailbox on the company domain]. Billing: [PLACEHOLDER-FOR-COUNSEL: billing@ role mailbox on the company domain]. Privacy requests: see /privacy#requests. We send notices to you at the email address on your account.